How currency conversion works in GLC
GLC lets customers view storefront prices in their preferred currency. It converts displayed prices across your homepage, collection pages, product pages, and cart page.
The starting price comes from Shopify Markets. GLC only converts that price when the customer selects a different currency. It does not change your market's currency settings or handle currency conversion at checkout.
When does GLC convert prices?
GLC compares two currencies:
- The currency Shopify provides for the customer's market.
- The currency selected in the GLC Selector.
What happens next depends on whether those currencies match.
When the currencies match
GLC does not convert the price. Your storefront displays the price provided by Shopify Markets.
For example, your US market uses USD. When a customer browses that market with USD selected in GLC, the displayed USD price comes directly from Shopify.
Even though USD appears in the GLC Selector, this does not mean GLC has converted the price.
When the currencies are different
GLC converts the price provided by Shopify into the selected currency.
Using the same example, if the customer selects EUR, GLC converts the US market's USD price into EUR. The converted price appears on your storefront and in the cart.
| Market currency | Currency selected in GLC | What happens |
|---|---|---|
| USD | USD | Shopify's USD price is displayed without GLC conversion. |
| USD | EUR | GLC converts Shopify's USD price into EUR. |
| GBP | GBP | Shopify's GBP price is displayed without GLC conversion. |
| GBP | USD | GLC converts Shopify's GBP price into USD. |
Selecting EUR in GLC does not change your US market's currency from USD to EUR. It only changes the currency displayed on the storefront.
What happens at checkout?
GLC's currency conversion stops at the cart page. Shopify controls the prices and currency shown at checkout, based on your store's checkout and payment configuration.
For example, a customer may browse your store and view their cart in EUR through GLC, then see USD at checkout if Shopify uses USD for that checkout.
Selecting a currency in GLC does not, by itself, enable customers to pay in that currency.
How to check an unexpected price
Before checking the conversion, identify whether GLC is converting the price at all:
- Check the country or market you are browsing.
- Check which currency Shopify provides for that market.
- Compare it with the currency selected in the GLC Selector.
If the currencies match, GLC is not converting the price. Review the original price and market pricing settings in Shopify.
If the currencies differ, GLC is converting Shopify's price into the selected currency. If the converted amount looks incorrect, contact us at [email protected] with the page URL, selected country and currency, and a screenshot.
For prices or currency shown at checkout, check your Shopify settings, as GLC does not perform conversion there.
If you're not sure whether a price comes from Shopify or from GLC's conversion, email us at [email protected]. We'll help you work it out.