Why Translations May Appear with a Delay
When customers visit your store or switch languages, you may notice that translations do not appear instantly. In some cases, it can take around 3-5 seconds before translated content is displayed.
Why price is not converted on checkout page?
If you're wondering "Why isn't the price converted at checkout?" or "Why do I still see the original currency during checkout?" - you're in the right place.
Can Gelacy translate content using iframe such as Loox?
At the moment, Gelacy does not support translating content on third-party apps that use iframe, such as Loox and similar applications. This limitation is due to the technical nature of iFrames. Content inside an iFrame is embedded from an external source and remains isolated from the main storefront, which prevents Gelacy from accessing or modifying the text for translation.
Can I add markets/countries in Geolocation-GLC app?
At the moment, Geolocation-GLC does not support adding markets or countries directly within the app. Market and country configuration is managed entirely through your Shopify settings.
Can I hide Geolocation-GLC Selector on website?
If you're not ready to show translated content on your website yet - or if you're still preparing things like language and currency setup before launch - no worries at all!
Can I install GLC app in Shopify development store?
At this time, the GLC app does not support usage on development stores or affiliate stores. We apologize for any inconvenience this may cause and appreciate your understanding.
Does Gelacy support RTL format?
Yes, Gelacy works with RTL languages, but with an important clarification:
Does Gelacy support translate videos existing in my store?
Unfortunately, the function to translate video existing in your store has not been included in Gelacy.
Does Geolocation-GLC support changing font and format for translation texts?
Basically, Geolocation-GLC will rely on the default store content to translate into other target languages, so the translated text will be reflected on the same font and format of the default store content.
Does your app translate Order, Email notifications?
Gelacy supports translating order and email notifications that are sent directly from Shopify. This allows you to deliver a fully localized post-purchase experience to your customers.
How can I remove leftover code after uninstalling the app?
When you uninstall the GLC app, the language selector will be automatically removed from your store, and your website will revert to its original state without any leftover changes.
How to Disable Languages Conversion Selector in Geolocation-GLC?
Steps to Hide Language from the Selector
I cannot preview our Shrine theme in GLC app. How to fix it?
Question:
I removed "Tax Included Shipping at Checkout" from the Default language, but it still appears in Target languages
When you delete a translation key, such as include_taxes, from Shopify's default language but still see it in a target language, this happens because Shopify manages translations independently for each language. Changes made in the default language do not automatically apply to other languages.0]{index=0}
Why can't I preview my store when setting Selector in Geolocation-GLC?
When setting up your Selector, you might notice that the Preview section shows blank content instead of your actual store. Here's why this happens and how to fix it.
Why can't I select my desired language as a target language in Gelacy?
Understanding how Gelacy's translation system works will help you set up your multilingual store correctly and avoid common setup issues.
Why I did not see language on my Selector?
If you can't see the language on the Selector, please follow these steps:
Why is your plugin (selector) not working?
The Geolocation-GLC language and currency selector is essential for delivering a localized shopping experience to your international customers. If the selector is not appearing or isn't working as expected, follow the steps below to resolve the issue.
Why the currency is not working?
Step 1: Check the Currency Code in Shopify Settings
Why We May Request Staff or Collaborator Access
We fully understand your concerns about privacy and the protection of your confidential information. Your data security is our top priority, and we make every effort to resolve issues without requesting staff or collaborator access at the initial stage.