Why price is not converted on checkout page?

If you're wondering "Why isn't the price converted at checkout?" or "Why do I still see the original currency during checkout?" - you're in the right place.

Currently, Shopify's policy restricts third-party apps, like Gelacy, from integrating directly with the Checkout page. Because of this limitation, Gelacy cannot modify, control, or force currency conversion during checkout.

The problem happens when you're not using Shopify Payments. If you're not using Shopify Payments, the final price displayed at checkout will often reflect the store's primary currency.

To ensure a consistent and converted price is displayed throughout the entire shopping journey, including the checkout page, consider using Shopify Payments. This integrated payment system allows you to set market-specific pricing directly within your Shopify admin. By tailoring prices to individual markets and using Shopify Payments, customers will see the correct currency from product pages all the way through order completion. The result is a smoother, more trustworthy checkout experience that can also help improve conversion rates.

If you need further guidance or have any questions, don't hesitate to reach out to our support team through email us at [email protected]