Which Permissions Should I Provide for Support to Help Embed or Reposition the Selector?
If you would like our support team to help embed the selector or adjust its position on your storefront, we may require access to your Shopify store.
Option 1: Share a Collaborator Code
You can provide us with your Shopify Collaborator Code, and we will send a collaborator access request to your store.
For instructions on how to find your Collaborator Code, please refer to Shopify's guide:
Option 2: Invite Our Team as a User
If you prefer not to use a Collaborator Code, you can invite our support team as a user in your Shopify Admin.
- Go to Settings → Users.
- Click Add users.
- Enter [email protected] as the email address.
- Click Assign under the Roles section.
- Select a role that includes:
- Online Store (Themes, including Edit code)
- Apps and sales channels
- Click Save.
These permissions allow us to:
- Embed the selector into your storefront
- Reposition the selector within your theme
- Troubleshoot theme-related display issues
- Verify Gelacy integration with your current theme configuration
- Make theme adjustments when necessary
For detailed instructions on inviting users, please refer to Shopify's guide:
https://help.shopify.com/en/manual/your-account/users/invite-users
Need Assistance?
If you have any questions or need further assistance, please contact us at [email protected].