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Content is missing from the translation editor

Text appears on your storefront, but you cannot find it in Manage translation.

1. Check where the content was created​

Open Language → Manage translation for the target language and review the matching resource. Text added through the Theme Editor is usually under Theme → Templates, including Rich text, Collapsible content, and Image with text blocks.

Rich text block in the Shopify Theme Editor

Use Ctrl + F on Windows or Cmd + F on Mac to search the loaded content. See Edit translations for other resource locations.

2. Check Custom Liquid content​

Shopify does not expose raw text inside a Custom Liquid block as an editable translation resource. You can use one of these approaches.

  • Let GLC's Auto Translation translate visible text on the storefront. The target language must be published and the app embed enabled.
  • Move the text into a supported theme setting, such as a Rich text block, so its translation can be saved through Theme → Templates.
  • Ask your theme developer to provide each language version in Liquid code.

For a Custom Liquid block, a developer can use the active storefront language, for example.

{% case localization.language.iso_code %}
  {% when 'de' %}
    <p>Willkommen in unserem Shop</p>
  {% when 'es' %}
    <p>Bienvenido a nuestra tienda</p>
  {% else %}
    <p>Welcome to our store</p>
{% endcase %}

3. Check third-party content​

Review Third party apps and the app's own translation settings. Some app text can be translated on the storefront but is unavailable for manual editing. See Can GLC translate third-party app content?.

If you still cannot locate the text, send its exact wording, page URL, target language, and screenshot to [email protected]. We'll help you find where it's stored.

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