The Selector preview is blank or asks for a password

The Preview in Selector settings shows a password screen or fails to display the storefront.

1. Enter the storefront password

If password protection is enabled, enter your storefront password when the preview requests it.

2. Check the saved settings on the storefront

Click Save in GLC and open your storefront in a new tab. Enter its storefront password if requested, then check the Selector on desktop and mobile.

If it displays correctly there, the saved settings are working and the issue is limited to the embedded preview.

3. Review password protection if appropriate

If the store is ready for public access, you can disable Password protection in Shopify admin → Online Store → Preferences, then reopen the preview. Disabling protection makes the storefront publicly accessible. Restore it after testing if you still need it.

If the preview remains blank, send your store URL, theme name, screenshot, and whether password protection is enabled to [email protected]. We'll take a look for you.