Skip to main content

Geolocation stopped redirecting visitors

Visitors used to be sent to the right market or URL, but now they stay on the page they landed on.

1. Check your User Redirections usage​

Open the GLC Home page or Geolocation → Analytics and check your User Redirections. If you've reached your monthly limit, GLC pauses the redirects that count toward it. Your Geolocation setup is kept.

  • Redirects resume automatically when your limit resets at 00:00 on the 1st of next month, based on your store's time zone.
  • To continue right away, upgrade from Pricing in GLC.

To learn what counts as a User Redirection, see How geolocation works in GLC.

2. Test in a fresh session​

Open a new private window and visit your storefront. GLC remembers selections for 30 days, so a previous choice can stop a new redirect in your regular browser.

Test from a country in a market other than your default market. Visitors from your default market aren't redirected. To test another country, use a VPN or see How can I preview my store from another country?.

3. Check your Geolocation settings​

Open GLC → Geolocation and make sure Geolocation is turned on. Then check your Geolocation preference:

  • With Show a recommendation modal, visitors are redirected only after they accept the recommendation.
  • With Automatic switching, GLC redirects visitors directly.

See Set up geolocation.

4. Check the market's domain​

If the market uses its own domain, open Geolocation → Market settings and check the domain for that market. See Configure Market domain redirection.

If visitors still aren't redirected, send your storefront URL, the test country, the URL you expected, and a screen recording to [email protected]. We'll take a look for you.

Was this article helpful?