Prices differ across Shopify Markets
Two visitors see different prices for the same product, even when they select the same currency.
1. Compare the same product and country
Check the product, variant, Ship to country, and Currency on both devices. Reload and compare again. Shopify can provide different starting prices for different countries.
2. Review market pricing
Open the relevant market in Shopify and review its currency settings, assigned Catalogs, fixed product prices, and percentage adjustments. GLC converts the price Shopify provides for that country. See How currency conversion works.
3. Compare the price before GLC conversion
- Temporarily turn off the Gelacy Widgets app embed in the published theme and save.
- Open a private window and select the same country through your theme's country selector, if available. Confirm the country before comparing.
- Record the product price and currency.
- Turn the GLC app embed back on and save.
Compare amounts in the same currency. If Shopify's price or currency symbol is already unexpected with GLC off, review your market settings and theme formatting with Shopify or your theme developer.
If Shopify's starting price is correct, check GLC's Price rounding for the selected currency.
If the difference remains unexplained, send the product URL, variant, selected country and currency, and screenshots with GLC on and off to [email protected]. We'll help you find where the difference comes from.