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The Geolocation modal does not appear

The recommendation modal does not appear when a visitor opens your storefront.

1. Test without a saved preference​

Open a new private window and visit the storefront. GLC remembers selections for 30 days, so a previous choice can affect whether the modal appears in your regular browser.

2. Enable the recommendation modal​

  1. Open GLC → Geolocation and enable the app embed if prompted.
  2. Turn on Geolocation.
  3. Under Geolocation preference, select Show a recommendation modal and click Save.

Automatic switching applies enabled adaptations directly. For the available modes, see Set up geolocation.

3. Check the display delay​

In the modal's Appearance settings → Advanced settings, check Delay waiting time. Stay on the test page for at least the configured number of seconds, or reduce the value and save.

Geolocation modal setting with a five-second delay

If the modal still does not appear in a fresh session, send your storefront URL, test country, and Geolocation settings to [email protected]. We'll take a look for you.

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